Terms and Conditions

TERMS AND CONDITIONS

1. About Us

Kitchen Makeup is a trading name of Vanamali International Ltd (“Kitchen Makeup”, the “Company”, “we”, “our” or “us”).

Our website is: https://kitchenmakeup.co.uk/

We provide project assessment, booking, project preparation, colour and material specification, materials supply, contractor introduction and project coordination services.

The physical preparation and spray-painting work is carried out by independently operated Sprayers who contract directly with the Customer as explained below.

These Terms apply to services supplied by Vanamali International Ltd. Separate terms apply to the spraying work supplied directly by the assigned Sprayer.

2. Definitions

In these Terms:

“Customer” means the person or organisation requesting or purchasing services.

“Company Services” means the services supplied by Vanamali International Ltd, which may include:

initial project assessment;
preparation of an estimate;
booking and scheduling administration;
colour, sheen and material specification;
project planning and preparation;
purchasing and supplying project materials;
introducing an independent Sprayer;
communication and project coordination; and
assistance with the administration of warranty or remedial matters.

“Project Materials” means paint, primer, hardeners, fillers and other project-specific materials supplied by the Company as described in the Estimate.

“Sprayer” means the independent sole trader, partnership or limited company identified in the Assignment Confirmation as the supplier of the Spraying Works.

“Spraying Works” means the physical work supplied by the Sprayer, including, where applicable:

removing and collecting doors and drawer fronts;
cleaning, sanding and surface preparation;
repairs and filling;
priming and spraying;
masking and on-site spraying;
refitting doors and drawer fronts;
snagging and remedial workmanship; and
other physical work described in the Assignment Confirmation.

“Estimate” means the project estimate issued by Kitchen Makeup.

“Assignment Confirmation” means the document or email identifying the assigned Sprayer and confirming the direct agreement between the Customer and that Sprayer.

“Company Payment” means the amount payable to Vanamali International Ltd for Company Services and Project Materials.

“Sprayer Payment” means the amount payable directly to the assigned Sprayer for the Spraying Works.

3. Two Separate Supplies

A Kitchen Makeup project involves two separate commercial supplies.

3.1 Supply by Vanamali International Ltd

Vanamali International Ltd supplies the Company Services and any Project Materials described in the Estimate.

The Customer contracts with Vanamali International Ltd only for those services and materials.

3.2 Supply by the Sprayer

The assigned Sprayer supplies the Spraying Works directly to the Customer under a separate agreement.

The Sprayer is not an employee of Vanamali International Ltd. For the relevant project, the Sprayer is independently engaged by the Customer and is not supplying the Spraying Works to Vanamali International Ltd for resale to the Customer.

The Company does not purchase and resell the Spraying Works.

3.3 Role of Kitchen Makeup

The Customer appoints Kitchen Makeup to identify, introduce and coordinate a suitable independent Sprayer.

In relation to the Spraying Works, Kitchen Makeup acts as a disclosed arranging agent and project coordinator and not as the principal supplier of those works.

Kitchen Makeup may assist with communication, scheduling, documentation and complaint handling, but this administrative assistance does not transfer responsibility for the Spraying Works from the Sprayer to the Company.

4. Estimates

Estimates are normally prepared using photographs, measurements and information supplied by the Customer.

An Estimate may change where:

relevant parts of the kitchen or furniture were not visible;
measurements or quantities were inaccurate;
the existing surface or coating differs from the information supplied;
hidden damage, delamination, contamination or previous coating failure is discovered;
additional repairs or preparation are required; or
the Customer changes the agreed scope, colour, finish or specification.

The Estimate will show separately:

the Company Payment payable to Vanamali International Ltd; and
the Sprayer Payment payable directly to the assigned Sprayer.

An overall project figure may also be shown for the Customer’s convenience. This does not mean that the whole amount is payable to Vanamali International Ltd or that Vanamali International Ltd is supplying the entire project.

Any Sprayer Payment shown before a Sprayer has been assigned is provisional. It becomes binding only when confirmed by the assigned Sprayer in the Assignment Confirmation.

5. Formation of the Agreements

The Customer’s payment of the Company Payment, or written acceptance of the Estimate, creates an agreement between the Customer and Vanamali International Ltd for the Company Services and Project Materials.

A separate agreement for the Spraying Works is created only after:

the assigned Sprayer has been identified to the Customer;
the Customer has received the Assignment Confirmation;
the Sprayer has approved the scope and Sprayer Payment; and
the Customer has accepted the direct engagement of that Sprayer by email, signature or another clear written confirmation.

The Assignment Confirmation should identify:

the Sprayer’s legal or trading name;
the Sprayer’s business status and contact details;
the scope of the Spraying Works;
the Sprayer Payment;
the anticipated working dates;
the applicable workmanship warranty; and
any project-specific conditions.

The Spraying Works must not begin until the direct engagement has been confirmed.

6. Payments and Invoices

6.1 Company Payment

The payment made to Vanamali International Ltd will normally be described as:

Initial Project Booking, Preparation and Materials Payment

This payment covers the Company Services and Project Materials described in the Estimate, including booking, project preparation, material arrangements, colour and material specification and project coordination.

Vanamali International Ltd will issue its own invoice for the Company Payment.

The Company Payment is not a payment on account of the Sprayer Payment and is not collected by Vanamali International Ltd on behalf of the Sprayer.

6.2 Sprayer Payment

The Sprayer Payment is consideration for the Spraying Works supplied directly by the assigned Sprayer.

The Sprayer will issue their own invoice or payment request directly to the Customer.

The Customer must pay the Sprayer Payment directly to the bank account or payment details supplied by the Sprayer. It must not be paid to Vanamali International Ltd.

Unless otherwise agreed in writing, the undisputed Sprayer Payment is due within three days after completion of the Spraying Works.

Completion and payment do not affect the Customer’s statutory rights or the right to report genuine defects.

6.3 VAT and Taxes

Vanamali International Ltd and each Sprayer are separately responsible for their own tax affairs and VAT obligations.

Each supplier’s invoice will state VAT where that supplier is registered and legally required to charge it.

Unless expressly stated otherwise, consumer prices will include any VAT legally chargeable by the relevant supplier.

7. Project Materials

Project Materials supplied and charged for by Vanamali International Ltd form part of the Company’s own supply to the Customer.

Project-specific paint and other materials become the Customer’s property when they are specifically purchased, mixed, allocated or delivered for the Customer’s project, subject to payment of the relevant invoice.

Materials may be delivered to the assigned Sprayer for storage or use on the Customer’s project.

General tools, equipment and ordinary workshop consumables remain the property of the Company or the Sprayer, as applicable.

Colour-matched or specially mixed paint may not be returnable once ordered or mixed.

8. Independent Status of the Sprayer

The Sprayer operates an independent business and is responsible for:

determining how the Spraying Works are performed;
providing suitable tools and spray equipment;
controlling their working methods and workshop;
complying with applicable health and safety requirements;
maintaining appropriate insurance;
declaring and paying their own taxes;
correcting defects arising from their workmanship; and
providing the applicable workmanship warranty.

Subject to the agreed project dates and access requirements, the Sprayer may determine the sequence of workshop and on-site work.

Nothing in these Terms creates an employment, worker, partnership or joint-venture relationship between Vanamali International Ltd and the Sprayer.

9. Variations and Additional Work

Any change to the Company Services or Project Materials must be agreed with Vanamali International Ltd.

Any change to the Spraying Works or Sprayer Payment must be approved by the Customer and the assigned Sprayer.

Kitchen Makeup may assist in documenting an agreed variation, but it cannot commit the Customer or Sprayer to additional Spraying Works without their approval.

Additional charges may apply for matters such as:

additional doors, drawers or panels;
substantial degreasing;
laminate or vinyl removal;
repairs or filling;
multiple colours;
specialist sheen levels;
additional masking;
difficult access;
parking, permits or congestion charges;
additional materials; or
work not visible or disclosed when the Estimate was prepared.

No material additional work will be charged without the Customer being informed of the reason and likely cost, except where urgent work is reasonably necessary to prevent damage or a safety risk.

10. Dates and Access

Project dates are agreed in good faith but may occasionally need to change because of illness, material delays, access problems, drying conditions or circumstances outside the reasonable control of the relevant supplier.

The Customer must provide safe and reasonable access on the agreed working days and arrange any agreed parking or permits.

The exact sequence of door collection, workshop spraying and on-site spraying may vary between Sprayers. The working sequence and required access will normally be discussed when the project begins.

If a material delay occurs, Kitchen Makeup and the Sprayer will make reasonable efforts to agree revised dates.

11. Finish and Existing Surfaces

Unless otherwise agreed, a professional water-based coating system will be used.

The final appearance may be influenced by:

the existing substrate;
previous coatings;
wood grain;
hand-painted texture;
routed details and mouldings;
previous damage or repairs;
temperature and humidity; and
the selected colour and sheen.

Existing grain or texture may remain visible unless the Estimate expressly includes sufficient preparation to remove or substantially reduce it.

Paint samples and colour cards are indicative. Small variations may occur between samples, different batches, lighting conditions and the finished surface.

The Customer must disclose any special requirements concerning smoothness, colour, sheen or finish before materials are ordered.

12. Quality and Statutory Rights

Vanamali International Ltd is responsible for performing the Company Services with reasonable care and skill and for Project Materials supplied by it.

The assigned Sprayer is responsible for performing the Spraying Works with reasonable care and skill.

Nothing in these Terms excludes or restricts any statutory consumer right that cannot legally be excluded.

Issues should be reported promptly, with photographs where reasonably possible, so that the responsible supplier has a reasonable opportunity to inspect and correct the problem.

13. Warranty

Unless the Assignment Confirmation or Estimate states otherwise, the assigned Sprayer will provide the five-year limited finish warranty applicable to the Spraying Works.

The Sprayer is responsible for assessing and carrying out valid workmanship or finish warranty repairs.

Kitchen Makeup may administer communications and help arrange an inspection or remedial visit. This administrative assistance does not make Vanamali International Ltd the supplier or guarantor of the Spraying Works.

Vanamali International Ltd remains responsible for any separate warranty expressly given for Project Materials supplied by it.

Warranty exclusions and maintenance requirements are set out in the applicable Warranty Terms supplied with the Estimate or Assignment Confirmation.

14. Cancellation Rights

14.1 Statutory Cooling-Off Period

Where the Customer is a consumer and an agreement is concluded online, by telephone, by email or away from the Company’s or Sprayer’s business premises, the Customer may have a statutory right to cancel within 14 days.

The Customer may request in writing that Company Services or Spraying Works begin during the cancellation period.

Where early performance has been expressly requested and the Customer subsequently cancels, the relevant supplier may charge a reasonable and proportionate amount for work already performed and for non-recoverable, project-specific materials ordered with the Customer’s agreement.

Where a service has been fully performed during the cancellation period following the Customer’s express request and legally valid acknowledgement, the statutory right to cancel that completed service may be lost.

14.2 Cancellation After the Cooling-Off Period

If the Customer cancels after the applicable statutory cancellation period, the relevant supplier may retain or charge only amounts reasonably reflecting:

services already performed;
Project Materials already purchased or committed to the project;
reasonable administration and booking costs;
work specifically carried out for the project; and
other direct losses that cannot reasonably be avoided.

Any amount retained must take account of costs saved, materials that can be reused and work that can reasonably be rebooked.

No payment is automatically non-refundable in every possible circumstance.

14.3 Cancellation by the Company or Sprayer

If Vanamali International Ltd cancels Company Services for reasons not caused by the Customer, the Customer will be refunded for the unperformed part of those services.

If the Sprayer cancels or cannot perform the Spraying Works, the Sprayer is responsible for any refund due under the direct Sprayer agreement. Kitchen Makeup will make reasonable efforts to introduce an alternative Sprayer, but the Customer is not required to accept an alternative.

15. Refunds

Vanamali International Ltd can refund only payments received by Vanamali International Ltd.

Payments made directly to a Sprayer must be refunded or adjusted by that Sprayer, although Kitchen Makeup may assist the parties in communicating about the matter.

Where a refund from Vanamali International Ltd is legally due or has been agreed, it will be processed without undue delay and normally within 14 days after the entitlement and amount have been established.

The refund will normally be made using the original payment method unless the Customer expressly agrees otherwise.

16. Complaints and Disputes

Complaints concerning Company Services or Project Materials should be sent to Kitchen Makeup.

Complaints concerning Spraying Works should be raised with the assigned Sprayer. Kitchen Makeup may assist with communication and coordination but does not replace the Sprayer as the party responsible for the Spraying Works.

The Customer should allow the responsible supplier a reasonable opportunity to inspect and, where appropriate, correct an alleged defect before arranging third-party remedial work.

Nothing in this section prevents the Customer from exercising statutory rights or obtaining independent advice.

17. Liability

Vanamali International Ltd is responsible for loss or damage caused by its own breach of contract, negligence, misleading information or defective materials supplied by it, subject to applicable law.

The assigned Sprayer is responsible for loss or damage arising from the Spraying Works, the Sprayer’s workmanship, equipment, personnel or failure to comply with the direct Sprayer agreement.

Vanamali International Ltd is not responsible merely because it introduced or coordinated the Sprayer. However, nothing in these Terms excludes any liability of Vanamali International Ltd that cannot legally be excluded.

Nothing excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
deliberate misconduct; or
statutory consumer rights that cannot legally be restricted.

Neither the Company nor the Sprayer will be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the relevant agreement was made.

18. Customer Responsibilities

The Customer must:

provide accurate photographs, measurements and project information;
disclose known damage, coating failures, grease, silicone, laminate problems or previous repairs;
confirm colour and finish choices by the requested deadline;
provide safe access, electricity and reasonable working space;
remove or protect fragile and valuable belongings;
follow reasonable aftercare instructions; and
make payments to the correct supplier.

The Customer is responsible for obtaining any permission required from a landlord, freeholder, managing agent or other property owner.

19. Personal Data

Personal data is processed in accordance with our Privacy Policy.

Customer details may be shared with the assigned Sprayer where reasonably necessary to prepare for and perform the project.

20. Intellectual Property

Website content, estimates, templates, photographs, specifications and other materials created by Vanamali International Ltd remain protected by applicable intellectual-property laws.

They must not be reproduced or commercially distributed without prior written permission.

21. Changes to These Terms

We may update these Terms for future bookings to reflect changes in law or our operating procedures.

The Terms applying to an existing booking will not be materially changed without the Customer’s agreement, except where a change is required by law.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

23. Governing Law and Jurisdiction

These Terms and the agreement with Vanamali International Ltd are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings elsewhere in the United Kingdom.

The direct agreement with the assigned Sprayer will be governed by the law specified in the Assignment Confirmation.

24. Contact Information

Vanamali International Ltd Trading as Kitchen Makeup

63 London Road
Kirton
Boston
Lincolnshire
PE20 1JE
United Kingdom

Telephone: 0203 907 3044
Email: info@kitchenmakeup.co.uk

Last updated: 16 July 2026
Effective date of this version: 16 July 2026